Essential
A clear starting pointFor a steady flow of enquiries.
£375/ month
- Phone reception
- 400 minutes
- Website chat
- 1,000 AI replies
- Text messages
- 100 SMS segments
PLANS & PRICING
One reception experience.
Two clear plans.
Phone reception, website chat and your dashboard. Choose the allowance that fits your practice.
Plus
Higher allowanceMore conversations. More room to grow.
£595/ month
- Phone reception
- 800 minutes
- Website chat
- 2,000 AI replies
- Text messages
- 200 SMS segments
Additional usage
£0.50 / call minute · £25 / 1,000 AI replies · £0.15 / SMS segment
One-off practice setup: £525. The same fee for either plan. One practice, one phone line and one website. Prices exclude VAT where applicable.
An AI reply is one response from Alice, not a whole conversation. Combined-service plans are proposed; AI website chat, dashboard and notifications require acceptance testing.
Plus increases phone, chat and SMS allowances together. It is not necessarily the lowest-cost option for phone-only usage.
SAME RECEPTION FEATURES
What both plans include.
Phone reception
Your agreed cover and forwarding rules.
Website reception
Questions answered while patients browse.
One enquiry dashboard
Phone and website requests, together.
Your approved information
Services, fees, people and reception rules.
Your welcome
An agreed greeting, voice and tone.
Clear handovers
Agreed summaries and notification rules.
Compare the dental answering service and AI dental chatbot included in the proposed plans. For a wider virtual receptionist pricing comparison, read the UK answering cost guide.
YOUR ONE-OFF SETUP
The groundwork for your practice.
ONE-OFF SETUP
£525
One practice. Ready together.
- Your approved practice handbook
- Welcome, voice and reception rules
- Agreed forwarding and website installation
- Dashboard configuration and handover testing
Scoped separately
- Additional practices, phone lines or websites
- Custom integrations and diary connections
- Third-party telephone and transfer charges
- Work outside the agreed setup
Any additional work is quoted before it starts. Setup covers one practice, one phone line and one website.
YOUR FIRST MONTH AT A GLANCE
See the starting cost.
£375 monthly plan + £525 setup
£595 monthly plan + £525 setup
Excludes additional usage, agreed extras and VAT where applicable. This is a cost comparison, not a payment schedule. Your proposal confirms when each charge is due.
ADDITIONAL USAGE
A clear unit for each channel.
£0.50 / call minute
Additional telephone usage above your allowance.
£25 / 1,000 AI replies
A reply is one answer from Alice, not a whole conversation.
£0.15 / SMS segment
A long or Unicode message may use multiple billable segments.
EXAMPLE
10 website conversations × 6 Alice replies = 60 AI replies.
800 call minutes on Essential = £375 + (400 × £0.50) = £575, before other excess usage or tax.
BEFORE YOU COMMIT
Billing questions.
How is usage measured?
Your written proposal confirms call rounding, reply-block billing, SMS segment calculation, allowance reset dates and any usage alerts. These details are agreed before payment; no automatic spending cap is implied.
When do I pay?
We confirm the setup payment milestones, subscription start and renewal date in your proposal. This website does not take payment.
Can I change or cancel my plan?
The proposed plans are monthly. Notice periods, plan-change dates, any unused allowances and the treatment of prepaid charges are confirmed in writing before purchase.
What if the setup cannot be delivered?
We review the agreed scope, work completed and any unresolved failure with you. Cancellation and refund treatment is set out in your written agreement. See the refunds page for the stages to discuss.
Are all these features live in this preview?
The website chat and dashboard are browser prototypes. Production connections, notifications, access controls and summaries require configuration and acceptance testing.
BUILT AROUND YOUR PRACTICE