Tell us where you need cover
Your current call and website arrangements, the gaps to cover and the people who follow up.
YOU RECEIVEAgreed service scope
HOW IT WORKS
Your practice information.
A tested reception workflow.
Agree how Alice answers, where enquiries go and what your team reviews before activation.
FIVE STEPS / CONCRETE DELIVERABLES
Built with your team.
Build your practice handbook
We organise your services, fees, team, opening hours and reception instructions.
YOU RECEIVEA reviewable practice handbook
Review Alice’s answers
Your team checks the welcome, common answers and questions that must go to staff.
YOU RECEIVEApproved answers & boundaries
Test the complete handover
Check the conversation, corrections, enquiry record, recipients and notification failures.
YOU RECEIVEAcceptance checklist & fallback
Activate the agreed service
Start the accepted scope, with a named contact for information updates and support.
YOU RECEIVEA clear launch & support arrangement
A SHARED PROCESS
A little from you. The setup from us.
What we need from you
- Practice website and confirmed fees
- Your reception requirements
- Named recipients and approval contact
- Telephone and website provider contacts
What we prepare
- Organised practice information
- Alice’s greeting, answers and voice
- Agreed phone and website connections
- Enquiry records and handover tests
BUILT AROUND YOUR PRACTICE